Warranty

Mattress 1st Limited Warranty

Because we strongly believe in the quality, design and craftsmanship of our products, Mattress 1st products are warranted against manufacturing defects in workmanship and material (excluding covers and handles.)

If you observe a defect, contact the Mattress 1st dealer from which you purchased your mattress and/or foundation.   Find Your Local Dealer

If the dealer cannot be reached, please contact Serta Customer Support at 1 (888) 557-3782. In either case, you must, within the duration of the warranty, provide the original law tags, proof of purchase (including date of purchase) and be the original purchasing consumer. If defective in workmanship or material, your Mattress 1st mattress and/or foundation will be repaired or replaced (at our option) with charges, as shown on the Mattress 1st Warranty Schedule and exclusive of transportation and inspection costs. All other claims including incidental or consequential damages are precluded.

If identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of comparable quality. Mattress 1st reserves the right to refuse service and invalidate the warranty when, upon inspection, the sleep set is found to be in an unsanitary condition or when the product failure is caused by factors other than defective workmanship or materials. Stains, burns and/or soiling will void any and all warranties.

Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This warranty begins on the day you purchase your sleep set. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. Please refer to the “Mattress 1st Warranty Schedule” to determine the length of your warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply.

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

This warranty is given by the Mattress 1st manufacturer whose name and address appear on the law tag attached to your Mattress 1st product.

We recommend that you examine the law tag attached to your Mattress 1st product and record the name and address of the Mattress 1st manufacturer, and your warranty code. Although it is your legal right to remove the law tags from your purchase, we strongly recommend you leave them in place. Law tags must be present to validate warranty coverage.

This warranty does not apply to products used in hotels, motels, or institutional facilities.

In the unlikely event that you ever have a problem with your Mattress 1st mattress, please contact the store that sold you the set or contact us by mail:

The original retailer from which you purchased your Mattress 1st product will handle all warranty claims, returns, and exchanges.

WARRANTY COVERAGE DETAIL

The Mattress 1st Warranty covers only the following items during normal wear:

MATTRESS:

  • Wires that are loose, broken or protruding through fabric
  • Sagging or Body Impressions that measure 1.5″ or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support, or a minimum of 5 cross slats with center support that extends to the floor (see below).
  • Queen and King mattress sets must be used with a steel frame with at least 5 legs and a center support. When using a Queen or King mattress set with a headboard and footboard a minimum of 5 cross slats must be used with at least the center slat having a center support leg that extends to the floor.

FOUNDATION:

    • Broken or loose support elements
    • Compression or unstapling of support elements
    • Broken or loose grid top
    • Splitting of the wood frame
    • Loose, bent or defective wood beams
    • Sagging, but only when continuously supported with an appropriate frame with a rigid center support

The Mattress 1st Warranty does NOT cover items not expressly listed in the “Warranty Coverage” section, such as, but not limited to:

  • Transportation and inspection costs
  • Bedding used in hotels, motels or institutional facilities
  • Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as promotional item
  • Bedding height
  • Comfort preference
  • Bent perimeter border rods due to moving or bending the sleep set
  • Corner guards
  • Replacement of another piece in a sleep set, unless it is also defective
  • Body impressions less than 1.5″
  • Sagging in the mattress that measures less than 1.5″
  • Damage of the mattress or foundation due to misuse or abuse
  • Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used
  • Sheet fit
  • Mattress fabric
  • Latex and Memory Foam Mattresses: Normal change in softness and recovery time in these materials over time. This does not affect the pressure relieving qualities of these mattresses.
  • Fabric stains, soiling, fluid penetration, tears or burns

Warranty Schedule

Warranty Code Warranty Period (In Years) Period for No Change Repair
or Replacement(in years)
Repair or Replacement Charge
After No Charge Period
W9 10 10 *Not applicable
W1 10 1 *Not applicable

*Exclusive of transportation and inspection charges.

LAW TAG SAMPLE

Attached to every Mattress 1st sleep set is a law tag (see sample above) which includes a warranty code number. To determine the terms of your warranty, match the warranty code with the appropriate line in the warranty schedule.

UNDER PENALTY OF LAW THIS
TAG NOT TO BE REMOVED
EXCEPT BY THE CONSUMER
ALL NEW MATERIAL
CONSISTING OF
REG. NO OR LIC NO.
YOUR MATTRESS 1st
MANUFACTURER (ADDITIONAL
INFORMATION)
Warranty Code Found Here


DO’S AND DON’TS OF BEDDING CARE

  • DO rotate your mattress as needed, this will promote even wear.
  • DO use an appropriate frame and center support on Queen and King size mattress sets to ensure validation of your warranty.
  • DO let your new sleep set “air” upon removal from its plastic packaging. Discard the plastic wrapping on your mattress as soon as possible; a child or pet can become entangled and suffocate.
  • DO keep your bedding clean and use a mattress pad. Stains, soiling, fluid penetration or other signs of abuse void the warranty and make your bedding ineligible for repair or replacement.
  • DO replace the foundation when purchasing a new mattress to provide the proper support for your new mattress.
  • DO carry your mattress upright on its side. It is easier to handle and less likely to damage the mattress. If you need to store your mattress for an extended period, please store it flat.
  • DO promptly dispose of old mattresses to avoid a fire hazard.
  • DON’T remove the law tag at the end of your mattress as this has the identification needed to establish your warranty rights.
  • DON’T bend or jump on your mattress under any circumstances. Such treatment may damage the innerspring unit.
  • DON’T use cleaning fluids on your mattress. The chemicals may damage some of the materials.
  • DON’T allow your mattress to get wet. Any liquids, water or other fluids may damage upholstery causing materials to compress. Mattress 1st recommends that you protect your mattress from water and other liquids with a water proof mattress protector.

PLEASE BE ADVISED: YOUR NEW MATTRESS IS NOT FIRE-PROOF.

Your new mattress meets fire safety standards issued by the U.S. Consumer Product Safety Commission when used by itself or with a foundation specified on the federal law tag attached to the mattress. Compared to older mattresses, your new mattress will, if ignited, burn more slowly and less intensely, giving you more time to escape.

IN ORDER TO REDUCE THE RISK OF FIRE:

  • DON’T smoke in bed. This is a common cause of fatal fires.
  • DO keep matches and lighters away from children.
  • DON’T use candles on or around your bed.
  • DO keep space heaters away from your bed or other flammable items. Follow all manufacturer’s instructions and warnings.
  • DON’T run electrical cords under your bed or trap them against a wall. Avoid placing lamps where they can fall on the bed.

IN CASE OF FIRE, EXIT AND THEN CALL 911!

To facilitate any future customer service or warranty inquiries, please keep a copy of this warranty card, all tags on your bedding and the sales receipt from your Mattress 1st dealer.

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